Customer discovery · Foundational
Discovery Under Ambiguity
Turn a vague automation request into a constrained, testable customer deployment brief.
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CUSTOMER SCENARIO
“A VP asks for an AI chatbot that automates 80% of support. No workflow, risk, or success definition is provided.”
TIME16 min
DECISIONS5
ARTIFACTCustomer Discovery Brief
YOUR MISSION
Start with incomplete information. Finish with a defensible outcome.
The system reveals customer context, operating evidence, and constraints in stages. Your choices shape the feedback, practice score, and final artifact.
01Choose your first questions
02What still blocks a responsible scope?
03Choose the smallest useful deployment
04Define explicit non-goals
05What do you tell the VP tomorrow?
SKILL SIGNALS
This is not a single-skill exercise.
FDE work connects technical judgment, customer context, production ownership, and communication in the same decision.
01Customer discovery
02Technical judgment
03Customer communication
04Systems thinking
FDE WORKBENCH · LAB 02
Customer Discovery Brief
Customer problem
Users and workflow
Constraints
Success metrics
Proposed MVP
WHAT YOU LEAVE WITH
Customer Discovery Brief
At the end, your decisions are assembled into a structured Markdown document you can edit, copy, or download.
- Customer problem
- Users and workflow
- Constraints
- Success metrics
- Proposed MVP
Ready to make the call?
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